LOCATION: Colorado Springs, CO

REPORTS TO: Controller

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
The Accounting and Operations Support Specialist will report to the Controller and will be responsible for creating positive constituent experiences, through both outgoing and incoming contacts, and for completing a variety of accounting tasks.  This individual will also be responsible for a variety of other tasks, to support Finance, Strategic Partnership, Travel, Sponsorship and Executive operations.  This position will be in-person at our headquarters office.  There may be opportunities to periodically work remotely.

RESPONSIBILITIES:

• Constituent Contact:
  • First point of contact for incoming donor calls, voice mails, and emails, with a focus and responsibility to create a positive constituent experience and to strengthen donor relationships
  • Make outgoing calls to donors with lapsed credit cards, to obtain updated payment information
  • Update constituent information in CRM system
• Accounting Tasks:
  • Prepare bank deposit
  • Post checks received into CRM system
  • Prepare and mail weekly past due letters for lapsed sponsors
  • Prepare and mail receipts for contributions by check
  • Process Accounts Payable bills
  • Prepare and distribute (email or printed letter) reminders for sponsorship renewals, missed sponsorship contributions, etc.
  • Data maintenance in CRM system
  • Complete monthly bank reconciliations
• Other Tasks:
  • Manage supplies for office
  • Provide support for new partner launches and sponsorship pushes
  • Edit and distribute CarePoint update reports to partners and sponsors
  • Coordinate applicant search process for open positions
  • Provide administrative support for performance review process
  • Digital file organization and maintenance
  • Other tasks as needed to support all departments

REQUIRED EXPERIENCE:

• Customer service/constituent contact experience
• Basic skills with Microsoft Excel and Microsoft Word
• Willingness to learn accounting and financial skills

ESSENTIAL QUALIFICATIONS:

• Excellent communication skills
• Passion for engaging with people
• Gregarious and energetic personality
• Attention to and tolerance for detail
• High standards of accuracy
• Ability to take ownership of projects
• Follow through
• Ability to work independently
• Highest level of honesty and integrity
• Organized with excellent prioritization skills
• Professional demeanor in written and oral communication
• Problem solver

CULTURAL FIT:

• Ability to connect with others cross-culturally
• Fit within a faith-based organization
• Passionate commitment to HopeChest’s mission and core values
• Positive, energetic, proactive, team player

TRAVEL REQUIREMENTS:
The position will not include travel as a regular part of the job expectations.

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range:  $37,000-$40,000, dependent on qualifications and experience

LOCATION: Colorado Springs, CO / Remote

REPORTS TO: Vice President of Strategic Partnerships

DEPARTMENT: Advancement

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
Be the point person to build the world’s most impactful international partner visits.
As part of the Advancement Team the Director of International Impact Experience will create world-class travel experiences by leading with innovation and vision. Responsibilities include collaboration with travel and sponsorship specialist, Strategic Partnership Directors (SPDs), country staff, community partners, and other US departments.

DUTIES AND RESPONSIBILITIES:

• Build relationships
  • Pre and post trips connection with partner leaders and teams
  • Conflict management with partners, US staff, and international staff
  • Become the CHC US face of partner visits
• Administration and Management
  • Oversee part-time travel and sponsorship specialist
  • Create and adhere to department budget
  • Set specific department goals
  • Monitor and evaluate current software
  • Build, implement, and adhere to pre and post trip procedure timelines
  • Participate in weekly Advancement Team meetings
• Departmental Collaboration
  • International Operations
    • Work closely with international staff to create world class trips
    • Monitor and evaluate travel policies and child protection
    • Communicate country travel updates
    • Standardize trip cost and itineraries
    • Virtual engagement to promote travel
  • Marketing
    • Pre trip communication and post trip calls to action
    • Post trip survey distribution, collection and analysis
    • Capture and integrate compelling stories from the trips
• Team equipping and training
  • Develop and discover pre-trip and post-trip training and discipleship material
  • Measure and report the impact of travel on individuals, the church, the international community, and HopeChest
• Revenue generation
  • Increase child sponsorship through partner visits
  • Collaborate with VP of Development to implement ambassadors’ program

REQUIRED QUALIFICATIONS:

• Must be a committed Christian with a deep commitment to the mission and values of Children’s HopeChest
• Team player
• International travel expertise
• Learner who enjoys doing new things and growing
• Strategic thinker and creative visionary
• Ability to multi-task and manage many details in an efficient manner, meeting deadlines within a fast-paced environment
• Ability to build and maintain good relationships with partners, staff and sponsors
• Self-motivated with a strong work ethic
• Demonstrated problem solving skills
• Good communication skills in English, both written and verbal
• Proficient in Microsoft Office suite

PREFERRED SKILLS AND EXPERIENCE:

• Experience utilizing CRM tools
• Bachelor’s degree

TRAVEL REQUIREMENTS:
The position may include up to 10% travel as a regular part of the job expectations

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range: $50,000-$60,000

LOCATION: Remote

REPORTS TO: Director of Marketing

DEPARTMENT: Advancement

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
The Technical Marketing Specialist will report to the Director of Marketing and will be responsible for all technical aspects of the marketing team, including website development and email automation. This person will ensure platforms are integrated correctly and report on the performance of organizational initiatives. This person will work very closely with the IT team to ensure the seamless integration of Marketing solutions to the overall technology environment.

RESPONSIBILITIES:

• Website Development
  • Implement daily website content updates on two websites—hopechest.org and greatercalling.com
  • Create and execute a plan to improve overall SEO ranking for both sites, including backlinks, clean URL links, meta titles, meta descriptions, etc. Ensure SEO best-practices are followed as new pages are created on both sites
  • Develop automatically-displayed web content as needed
  • Keep website plugins up to date and secure
  • Update DNS records occasionally
• Salesforce Marketing Cloud
  • Create and maintain several constituent journeys in Marketing
  • Draw dynamic content out of salesforce to be used in the content of messages
  • Execute multiple versions of marketing pieces for different audience segments and for A/B testing
  • Build and maintain various marketing automations
• Systems Integration
  • Ensure all links used in marketing efforts (ex: webpage, email, social media) are integrated with the CRM correctly
  • Collaborate with IT and Finance teams to ensure effective systems integrations and processes
  • Utilize third-party platforms to automate processes and ensure workflow automations are in-place and functioning correctly
• Reporting
  • Measure and report performance of marketing initiatives on a regular basis. Reports should include data on website traffic, SEO, Google Ads, social media (content, ads, and campaigns), email performance, etc.
  • Bring key observations from the data to light, and discuss potential reasons.
  • Collaborate with members of the marketing team to implement and deliver recommendations from findings

REQUIRED EXPERIENCE:

• A BA/BS degree in a related field 
• 3-4 years of work experience in a similar role 
• Exceptional technical problem-solving skills
• Experience building and maintaining Google Ads
• Experience with Salesforce, Marketing Cloud, and WordPress preferred

ESSENTIAL QUALIFICATIONS:

• Committed Christian with a deep commitment to the mission of Children’s HopeChest 
• Exceptionally high level of honesty and integrity 
• Self-starter, results-oriented, and tenacious 
• Organized and has an ability to manage many details at one time 
• Intelligent listener and good interpersonal communicator 
• Professional demeanor in written and oral communication 
• Creative and energetic problem-solver 
• Works well under stress and deadline pressures 
• Ability to take basic ideas from concept to reality

 CULTURAL FIT:

• Ability to connect with others cross-culturally
• Commitment to creating communication pieces with a focus on equality and dignity 
• Passionate commitment to HopeChest’s mission and core values
• Personal relationship with God and alignment with HopeChest’s faith statement
• Relational and creative outlook

SUPERVISORY: None

TRAVEL REQUIREMENTS: The position will not include travel as a regular part of the job expectations.

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range: $45,000-$50,000