LOCATION: Colorado Springs, CO

REPORTS TO: Controller

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
The Accounting and Operations Support Specialist will report to the Controller and will be responsible for creating positive constituent experiences, through both outgoing and incoming contacts, and for completing a variety of accounting tasks.  This individual will also be responsible for a variety of other tasks, to support Finance, Strategic Partnership, Travel, Sponsorship and Executive operations.  This position will be in-person at our headquarters office.  There may be opportunities to periodically work remotely.

RESPONSIBILITIES:

• Constituent Contact:
  • First point of contact for incoming donor calls, voice mails, and emails, with a focus and responsibility to create a positive constituent experience and to strengthen donor relationships
  • Make outgoing calls to donors with lapsed credit cards, to obtain updated payment information
  • Update constituent information in CRM system
• Accounting Tasks:
  • Prepare bank deposit
  • Post checks received into CRM system
  • Prepare and mail weekly past due letters for lapsed sponsors
  • Prepare and mail receipts for contributions by check
  • Process Accounts Payable bills
  • Prepare and distribute (email or printed letter) reminders for sponsorship renewals, missed sponsorship contributions, etc.
  • Data maintenance in CRM system
  • Complete monthly bank reconciliations
• Other Tasks:
  • Manage supplies for office
  • Provide support for new partner launches and sponsorship pushes
  • Edit and distribute CarePoint update reports to partners and sponsors
  • Coordinate applicant search process for open positions
  • Provide administrative support for performance review process
  • Digital file organization and maintenance
  • Other tasks as needed to support all departments

REQUIRED EXPERIENCE:

• Customer service/constituent contact experience
• Basic skills with Microsoft Excel and Microsoft Word
• Willingness to learn accounting and financial skills

ESSENTIAL QUALIFICATIONS:

• Excellent communication skills
• Passion for engaging with people
• Gregarious and energetic personality
• Attention to and tolerance for detail
• High standards of accuracy
• Ability to take ownership of projects
• Follow through
• Ability to work independently
• Highest level of honesty and integrity
• Organized with excellent prioritization skills
• Professional demeanor in written and oral communication
• Problem solver

CULTURAL FIT:

• Ability to connect with others cross-culturally
• Fit within a faith-based organization
• Passionate commitment to HopeChest’s mission and core values
• Positive, energetic, proactive, team player

TRAVEL REQUIREMENTS:
The position will not include travel as a regular part of the job expectations.

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range:  $37,000-$40,000, dependent on qualifications and experience

LOCATION: Remote

REPORTS TO: Director of Marketing

DEPARTMENT: Advancement

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
The Technical Marketing Specialist will report to the Director of Marketing and will be responsible for all technical aspects of the marketing team, including website development and email automation. This person will ensure platforms are integrated correctly and report on the performance of organizational initiatives. This person will work very closely with the IT team to ensure the seamless integration of Marketing solutions to the overall technology environment.

RESPONSIBILITIES:

• Website Development
  • Implement daily website content updates on two websites—hopechest.org and greatercalling.com
  • Create and execute a plan to improve overall SEO ranking for both sites, including backlinks, clean URL links, meta titles, meta descriptions, etc. Ensure SEO best-practices are followed as new pages are created on both sites
  • Develop automatically-displayed web content as needed
  • Keep website plugins up to date and secure
  • Update DNS records occasionally
• Salesforce Marketing Cloud
  • Create and maintain several constituent journeys in Marketing
  • Draw dynamic content out of salesforce to be used in the content of messages
  • Execute multiple versions of marketing pieces for different audience segments and for A/B testing
  • Build and maintain various marketing automations
• Systems Integration
  • Ensure all links used in marketing efforts (ex: webpage, email, social media) are integrated with the CRM correctly
  • Collaborate with IT and Finance teams to ensure effective systems integrations and processes
  • Utilize third-party platforms to automate processes and ensure workflow automations are in-place and functioning correctly
• Reporting
  • Measure and report performance of marketing initiatives on a regular basis. Reports should include data on website traffic, SEO, Google Ads, social media (content, ads, and campaigns), email performance, etc.
  • Bring key observations from the data to light, and discuss potential reasons.
  • Collaborate with members of the marketing team to implement and deliver recommendations from findings

REQUIRED EXPERIENCE:

• A BA/BS degree in a related field 
• 3-4 years of work experience in a similar role 
• Exceptional technical problem-solving skills
• Experience building and maintaining Google Ads
• Experience with Salesforce, Marketing Cloud, and WordPress preferred

ESSENTIAL QUALIFICATIONS:

• Committed Christian with a deep commitment to the mission of Children’s HopeChest 
• Exceptionally high level of honesty and integrity 
• Self-starter, results-oriented, and tenacious 
• Organized and has an ability to manage many details at one time 
• Intelligent listener and good interpersonal communicator 
• Professional demeanor in written and oral communication 
• Creative and energetic problem-solver 
• Works well under stress and deadline pressures 
• Ability to take basic ideas from concept to reality

 CULTURAL FIT:

• Ability to connect with others cross-culturally
• Commitment to creating communication pieces with a focus on equality and dignity 
• Passionate commitment to HopeChest’s mission and core values
• Personal relationship with God and alignment with HopeChest’s faith statement
• Relational and creative outlook

SUPERVISORY: None

TRAVEL REQUIREMENTS: The position will not include travel as a regular part of the job expectations.

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range: $45,000-$50,000

LOCATION: Remote

REPORTS TO: VP of Strategic Partnerships

DEPARTMENT: Advancement

JOB STATUS: Full-time, Salaried

JOB SUMMARY:
The role of the Strategic Partnership Director is to generate leads, secure healthy partnerships, and nurture on-going relationships with Churches, businesses, and schools.

KEY JOB FUNCTIONS:

• Generate partnership leads
• Relationship building with team, staff, partners, and potential partners
• Lead international vision trips
• Create healthy partnerships utilizing product and service offering of CHC and Greater Calling
• Partnership launch lead
• Support relationship between partner and in-field point of contact
• Raise funds for programs and projects within existing partnerships
• Build and support a network of advocates

GENERAL JOB FUNCTIONS:

• Embrace, embody, support, and communicate the CHC and Greater Calling vision, mission, values and purpose
• Acquire and maintain vast organizational knowledge
• Serve as a significant interface of the ministry to existing and potential partner Churches, businesses, schools and Connect Communities
• Relate skillfully and sensitively to multiple denominations, corporate environments and international cultures
• Collaborate with program team, travel manager, IT, marketing, and international program teams
• Weekly team meeting and 2x month meeting with VP of Strategic Partnerships
• Knowledge, use, competency of CRM tool

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s degree
• Minimum five – ten years of experience in non-profit or corporate sales
• Ability to articulate effectively, intelligently, credibly, and passionately the story of CHC and Greater Calling, and the nature of international orphan care, poverty alleviation, and asset-based community development
• Highly developed capacity to evaluate the effectiveness and outcomes of strategies, programs and activities accurately and objectively, and to make appropriate adjustments
• Ability to create, implement, evaluate, and maintain effective lead generating strategies and collateral materials
• High competency in relationship building and communication

ESSENTIAL QUALIFICATIONS:

• Mature Christian faith exhibiting a consistent witness for Jesus Christ
• Exceptionally high level of honesty and integrity
• Passionate commitment to CHC and Greater Calling’s mission and core values supported by a servant’s heart
• Self-starter, results oriented and tenacious
• Team orientated
• Effectively work with multiple teams
• Excellent relationship skills with demonstrated ability to earn trust and confidence of others
• Professional demeanor in written and oral communication
• Organized and efficient in administration and establishing and maintaining team reporting protocol and records
• Creative and energetic problem solver
• Comfortable in relating to a wide variety of people and personalities
• Intelligent listener and good interpersonal communicator
• Works well under stress and deadline pressures
• Disciplined with priorities
• Ability to take basic ideas from concept to reality

DESIRED QUALIFICATIONS:

• Experience and success working with churches of various denominations
• Strong corporate aptitude
• Experience working with people who have access to a large network of Churches, businesses, social networks, or schools
• Cross-cultural ministry experience
• Master’s Degree, not required, but preferred

TRAVEL REQUIREMENTS: The position includes travel as about 30% of the job expectations.

• Domestic travel to launches and meetings with partners and potential partners
• 2-3 international vision trips

BENEFITS AND SALARY:
Children’s HopeChest is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Children’s HopeChest reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Salary Range: $60,000-$80,000

There is a separate addendum including specifics about the team’s culture and the position’s daily and weekly responsibilities that will be shared during the interview process. Please review Who is HopeChest to understand and seek alignment with vision, mission, and values.